Refund Policy

Last updated: 29 August 2026

1. Overview

This Refund Policy explains how payments for listings and advertising on Goa Directory (www.goadirectory.in) are handled. By purchasing any plan or paid service, you acknowledge and agree to this policy.

2. No refund policy

This applies to all plans — Basic, Standard and Premium — and to any add-ons, renewals or promotional purchases.

3. Why fees are non-refundable

Our listing services are digital and begin immediately after purchase. Costs such as review, publishing, design placement, and distribution across our network are incurred as soon as your listing goes live. For this reason, fees cannot be returned once the service has started.

4. Cancellation

You may choose to stop using the Service or not renew at the end of your billing period. Cancelling does not entitle you to a refund for the current or any past term, and your listing will remain live until the end of the paid period unless removed for a breach of our Terms of Use.

5. Limited exceptions

The only situations we may consider are:

• A duplicate payment caused by a technical error on our side (the duplicate amount will be returned);
• A payment for which no service was ever provided due to a verified fault on our part.

Any such request must be raised within 7 days of payment with proof of the transaction. Approval is at our sole discretion and is not guaranteed.

6. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to suspend or remove your listing and account. Please reach out to us first — we are happy to help.

7. Changes to this policy

We may update this Refund Policy from time to time. The current version will always be available on this page with a revised date.

8. Contact us

For any billing question, email help@goadirectory.in or call/WhatsApp +91 99233 52923 before raising a dispute.